Complaints Procedure

Last updated: 11 July 2026.

We aim to give every customer a fair, professional experience. If something has gone wrong, we want to put it right.

Step 1 — Tell us

Email enquiries@propertysaleexpress.co.uk or write to PSE3 Ltd, Derwent House, Parker Leighton Way, Croesoswallt, SY10 9RF, with details of your complaint. We will acknowledge it within 3 working days and aim to provide a full written response within 15 working days.

Step 2 — Review

If you're not satisfied with our response, you can ask for it to be reviewed by Morgan Nunns (Director), who will issue our final written response (our "final viewpoint").

Step 3 — Independent redress

If you remain unhappy after our final response (or after 8 weeks), you can refer your complaint free of charge to our independent redress scheme:

Property Redress Scheme — membership no. PRS056011. Website: www.theprs.co.uk. Complaints must usually be referred within 12 months of our final viewpoint.

Data protection concerns

For concerns about how we handle your personal data, contact us first; you may also complain to the Information Commissioner's Office (ICO) at ico.org.uk.